Policyholders scheduled for a premium audit can choose a more convenient date and time, or change the audit location using our Premium Audit Scheduling System (PASS), available 24/7 on our website. The system eliminates most instances where customers have to wait for business hours to contact NYSIF to schedule a new appointment.
To access PASS, policyholders or their representatives must enter the Appointment ID number found on their appointment letter containing the original audit date. After rescheduling an audit, you will receive immediate confirmation of the date change and an email with a new appointment letter.
The system will allow users to reschedule their appointment or cancel an appointment once per policy period, but they must reschedule the appointment with an auditor as soon as possible to avoid an estimated audit. Policyholders who receive notices of estimated audits may also use the system to schedule an appointment for an actual audit.