NYSIF's Premium Audit Scheduling System (PASS) enables policyholders or their representatives to choose the date, time or location of a premium audit appointment. The system eliminates most instances where customers have to wait for business hours to contact NYSIF to schedule or reschedule an audit.
PASS gives policyholders and their representatives the opportunity to schedule an initial audit appointment at a location, date and time that is convenient for them. At the end of an audit period, a letter will be mailed to the policyholder or designated audit contact with an assigned audit number. Using this audit number and the policyholder number, the customer can access PASS, select an appointment date and time, and choose the appropriate audit location.
If a policyholder chooses to wait for the initial appointment letter, NYSIF will schedule a date and time for the audit. If that date, time or location is not convenient, the policyholder can access PASS and reschedule.
PASS is also available to employers and representatives with cancelled policies, as well as policyholders who receive an estimated audit.
To reschedule an existing appointment, policyholders or their representatives must enter the policyholder number and appointment ID number found on their appointment letter containing the original audit date. After rescheduling an audit, you will receive immediate confirmation of the date change and an email with a new appointment letter.
The system will allow users to reschedule their appointment or cancel an appointment once per policy period, but they must reschedule the appointment with an auditor as soon as possible to avoid an estimated audit.