Joseph Mullen, Deputy Executive Director and Chief of Staff: As Chief of Staff, Joe is responsible for day-to-day business operations, including underwriting, premium audit, risk control, claims, disability benefits and paid family leave. Joe joined NYSIF in 1997 as a senior budget analyst and has gone on to serve in many roles, including Deputy Executive Director for Policyholder Services Business Operations, Director of Financial Administration and Director of Administration.
Joe has guided several critical initiatives, including out-of-state coverage legislation, NYSIF's Second Chance bill, a streamlined online quote and application process, an underwriting reorganization to better meet the needs of our customers, and significant updates to our premium audit process. Joe also oversaw NYSIF's COVID-19 relief for policyholders, including deferred premium and a Personal Protective Equipment credit for policyholders.
Joe holds an MBA from the College of St. Rose and a BS in Business Economics & Accounting from SUNY Oneonta.