Fingers pressing callng device keypad

IVR Streamlined for Callers' Ease

Our new Interactive Voice Response (IVR) system makes it easier than ever for customers to self-serve when calling our Contact Center.

Streamlined Menu Options

In designing our new IVR, we decided on a "less is more" approach. Our system, which had consisted of 12 main menu options, has been streamlined to just five:

  1. Premium payment

  2. Policy inquiry

  3. Claims inquiry

  4. Request a quote

  5. Something else (website assistance, certificate request, etc.)

Among the changes, the new system accepts keypad prompts only. By getting rid of voice prompts, we eliminated our customers' frustration that comes from being misunderstood by voice recognition.

Intuitive and Responsive to You

Our new IVR is built to be intuitive to evolving customer needs. Menu options and voice guidance are optimized according to trending business conditions, which is an important consideration during a time like the COVID-19 crisis.

In addition, the system retains your policy number or claim number throughout the entire transaction and increases the incidence of task completion during the call.

We invite you to give it a try – just call 888-875-5790 and get right down to business.

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