Faster Policy Processing Earns New Look at NYSIF Service
NYSIF’s new way of doing business by streamlining customer service is not only helping customers save time – it’s also changing some brokers’ minds about doing business with NYSIF. That was the case for broker Suzette Tyler, of AmeriCU Services, who found obtaining a quote and securing coverage through our website so easy, it altered her view of NYSIF.
Ms. Tyler submitted a quote on behalf of a subcontractor who needed a certificate of insurance as quickly as possible to begin work at a job site, and she hoped to expedite obtaining that coverage.
She was pleasantly surprised when NYSIF Underwriter James Denny returned her call in less than an hour after she emailed a paper application, filled out by hand. Mr. Denny helped her make a few corrections on the application and then he really made an impression. He informed Ms. Tyler that she could secure coverage for her client much faster by using NYSIF eQuote and our new electronic application at nysif.com.
Broker, Client Satisfied
Thanks to Mr. Denny, NYSIF was able to number the policy the same day and issue the certificate the following day, much to Ms. Tyler and her client’s satisfaction.
“Throughout the entire process, [Mr. Denny] was amazing to deal with,” she said. “The insured was able to begin work at the site the following Monday morning, which was sooner than they expected. They were very pleased.”
Her experience cast new light on how Ms. Tyler sees NYSIF. “After this, working with NYSIF is definitely a way forward for us,” she said.
NYSIF Exceeds Expectations
Mr. Denny isn’t surprised that Ms. Tyler found the quote process easier and more efficient than in the past. “I get a lot of positive feedback from brokers and policyholders when I tell them, if you submit payment and the electronic application, we can get you going on a new policy as early as tomorrow – and sometimes even faster,” he said.
Mr. Denny appreciated Ms. Tyler’s compliment but could not take all the credit for her positive experience.
“Thanks to our website and new initiatives,” he said, “we’re able to exceed customer expectations.”
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