NYSIF assigns a case manager to each claimant to coordinate appropriate medical treatment and timely compensation payments.
If You Are Injured
Tell the employer or supervisor about the injury as soon as possible. Failure to notify the employer, in writing, within 30 days after the accident date may result in a denial of benefits. File Form C-3 with the Workers’ Compensation Board (WCB).
For an occupational disease, the claimant must give notice to the employer within two years of disablement, or within two years after the claimant knew or should have known that the disease was work-related.
An injured worker may choose any WCB-authorized physician or medical provider to provide medical treatment.
- Do not pay a fee directly to the doctor or medical provider.
- Follow doctor’s instructions to speed recovery.
- To expedite the claim process, provide NYSIF details about your injury, treatment and prognosis when contacted.
- Follow up with your employer to provide specifics about when you will be able to return to work, any changes in your ability to work, or your work status.
- Be aware the medical provider may require you to sign a form guaranteeing payment for a disallowed claim if a claim is disputed by NYSIF or the employer.
- Attend any independent medical examination (IME) if requested.
- Attend hearings if notified to appear.
See Network Benefits for information about medical network and pharmacy network benefits.
Did your injury occur in another state while working for an employer covered under NYSIF's Multi-State coverage?
A work-related injury or illness that occurred in a state other than New York must be reported to Zurich North America, the administrator for these claims. Please take a moment to watch this video from Zurich, which provides details on how your claim will proceed. (Your employer should report the injury online at zurichna.com.)
If you have questions about your claim or need to talk to a case manager, you can obtain contact information with your 10-digit claim number and date of accident. (If you are having trouble finding your claim professional, please call Zurich’s Customer Care Center at 800-987-3373 for further assistance.)