NEW: Billing inquiries (Effective January 7, 2025)
Questions regarding your EOB and bill payments should be directed to Mitchell International at 833-610-0044 between 8am – 7pm EST. Mitchell will have the latest information regarding your bills and payments; NYSIF case managers and the Contact Center are no longer able to answer these inquiries.
If you need information regarding a check number or whether or not the check has been cashed, you can email nysifmedproviders@nysif.com. Only inquiries regarding these two items will be responded to; no body part, claim number or other EOB info will be accepted. In your email, please include your:
- Provider name
- Provider number
- Provider zip code
- Claim number & date of service for claimant included on the check they are seeking
Third-party billers must include the above as well as the letter of authorization from the provider granting access to their payments.
Electronic Submission of Bills/Documentation
Effective January 7, 2025
NYSIF is pleased to share changes we are making to our medical billing process. This includes submitting bills for review, repricing, and payments and EOBs issued for health care services provided to our injured workers. This streamlined process will allow you to get paid faster, speak to coding experts about billing and payments and access a real-time online portal for bill status updates.
Effective January 7, 2025, NYSIF's new billing & repricing vendor is Mitchell International, Inc. If you submit bills electronically, you may use Mitchell’s clearinghouse to do so, which can be found at www.jopari.com.
Medical providers may also use the following Clearinghouse:
- Carisk Intelligent Clearinghouse (CIC), a division of Carisk Partners (formerly iHCFA):
email cicedi@cariskpartners.com or call 973-795-1641 ext. 2.
Tips for registering and uploading to Carisk
Paper Submission of Bills/Documentation by U.S. Mail
Please submit all paper medical bills and supporting documentation, including reconsiderations, for bill review to the following address:
NYSIF
PO Box 5463
Syracuse, NY 13220-9998