Obtain Bill Status and EOB
NYSIF has an online medical provider portal for providers to check the status of submitted bills and obtain an electronic explanation of benefits for payments received from NYSIF. To safeguard the privileged information of both you and the claimant, obtaining EOB and bill payment information requires a secure login and an authentication procedure.
- First, create a NYSIF online account. You will need a recent check received from NYSIF (ideally within the last 45 days but no older than 12 months).
- You will need the following information from that check: check number, check date, check amount and zip code from your mailing address on the check.
- Once your registration is complete, you will receive an e-mail validating the address you provided. When you receive this e-mail, click on the link provided. You should see a message stating that your e-mail address has been validated.
- The next time you log in, you will need to complete NYSIF's multi-factor authentication procedure.
Note that only one master account can be created per medical provider, but providers will be able to grant access to additional users once the account has been verified. These authorized user accounts (“child accounts”) will not need to register because they have inherited all permissions from the parent user. Please note: a separate master account is required for each separate Tax ID number.
If a medical provider uses a third-party billing company, the biller must also register for an online account to obtain access to the provider’s information. Once the biller completes the registration, NYSIF will provide the vendor biller a unique identifier code that they must share with the provider. The medical provider should then log back into the NYSIF account and add the biller by entering the unique ID code in the textbox on the landing page. By clicking ‘submit,’ the medical provider acknowledges and accepts responsibility for the release of information to the billing service.
Please note again that this ID code must be provided by the biller to the provider through direct communication. NYSIF cannot provide this information, nor play an active role in granting these permissions. Please note that only the master account for the medical provider can add/authorize a third-party biller. Authorized user accounts set up by the provider do not have permission to grant authorization.