While the coronavirus story continues to develop, we want to assure our policyholders that NYSIF is taking the necessary steps to continue business operations and meet policyholder needs while simultaneously protecting the safety and health of our employees.
Our goal is to continue to provide a good customer experience and high service levels to our policyholders even if circumstances prevent us from coming to the office. We tested NYSIF’s business continuity capabilities and we can effectively conduct business remotely in the event staff is unable to come into NYSIF’s offices.
Being able to conduct business from anywhere could also benefit policyholders, and we want to remind you about the advantages of nysif.com. You can pay bills, manage claims and create certificates right from the convenience of your home computer. In the event you need to complete an audit, we encourage you to use our audit upload feature and avoid the need for a physical audit.
Emergency preparedness is a key concern at NYSIF and we are taking action to protect our policyholders and our employees. For the latest coronavirus developments in New York State, we encourage you to visit the Department of Health’s dedicated website for New York residents, or call the DOH coronavirus hotline at 888-364-3065.