NYSIF Language Access Policy

New York State's Language Access Policy requires Executive State agencies that provide direct public services to offer interpretation services in the language requested and provide important forms and documents in at least the top 10 most commonly spoken languages in New York State, in addition to English. This helps the State to overcome language barriers to public services and programs for people with Limited English Proficiency. At the moment, the top 10 languages are: Spanish, Chinese, Russian, Yiddish, Bengali, Korean, Haitian Creole, Italian, Arabic, and Polish. Translation is written and interpretation is spoken.

Please call NYSIF at 1-888-875-5790 to access free language interpretation services.

Right to File a Language Access Complaint

If you feel that we have not provided you with adequate interpretation services or have denied you an available translated document, please complete our complaint form to give us your feedback.

The information that you provide on this complaint form will help improve the State’s language access services. This form asks you to provide your contact information so that we can inform you about what we are doing to respond to your complaint. All personal information included in your complaint will be kept confidential.

Language Access Complaint form

If you prefer to download, print, complete, and send back to us our language access complaint form, please click below.

PDF - Language Access Complaint form

You have a right to free interpretation from NYSIF, but you may choose to waive that right with the understanding that you can change your mind at any time. If you choose to waive your right to free interpretation, we ask you to complete this waiver. Thank you.

NYSIF Language Access Coordinator:  Melissa Coler (mromano@nysif.com); (518) 437-4377

Website Translation Instructions: https://www.ny.gov/website-language-translations  

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